Signature Relaxation Massage

Cancellation Policy

Respect & Safety • All clients are expected to behave respectfully. Harassment, inappropriate behavior, or anything that makes the therapist feel unsafe will not be tolerated, and services will be immediately suspended. • The therapist reserves the right to end a session at any time and charge the full service fee if safety, comfort, or professional boundaries are compromised. Booking & Payment • A minimum of 4 hours’ notice is required for cancellations or rescheduling. • No-shows and last-minute cancellations or location changes made within 3 hours of the appointment will incur a fee of 20% of the service total. • Repeated last-minute cancellations may require full prepayment for future appointments. Parking & Location • Clients are responsible for any parking fees and for providing necessary permits or parking passes. • Client is responsible for providing parking and access instructions before therapists arrival. • Convenient parking must be available directly outside the location, in a driveway, or near the entrance of an underground parking garage. • If the location requires carrying equipment up stairs, client assistance may be required during setup. Set up/ hands on time • Clients must provide a safe, clear space for equipment setup before the therapist arrives. •If the treatment space is not prepared upon arrival, setup time may reduce the available hands-on session time • Each appointment requires approximately 5–10 minutes for setup and breakdown. . • Hands-on time begins once the therapist has completed setup. • If the client arrives late, the session will still end at the scheduled time out of respect for other appointments. If the therapist arrives late, the client will still receive their full session time. • Requests for additional hands-on time may be accommodated if the schedule allows. Equipment Provided Soma Flow Studios provides professional-grade equipment including: • Massage table, chair, or Thai mat • Clean linens and sanitizing materials • Complimentary aromatherapy • Spa music played from a mobile device • Bolsters and support cushions for pregnancy massage • Cupping tools, stretch straps, hot stones, or body-sculpting tools, if included with the booked service These policies ensure safe, respectful, and high-quality massage services for all clients, whether for recovery, performance, or special events. Your cooperation ensures each session is smooth, effective, and enjoyable.

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