Policies 

Respect & Safety

• All clients are expected to behave respectfully. Harassment or any behavior that makes me feel unsafe is not tolerated and all services will be suspended.

• I reserve the right to end a session and charge the full service fee if we feel unsafe or uncomfortable. 
 

Booking & Payment

• A valid card is required to book.

•  Parking or access issues (gates, elevators, stairs, long distances, etc.) must be communicated in advance, as they may affect setup time.

• 12-hour notice is required for cancellations or reschedules.

• No-shows or last-minute changes (under 5 hours) are 30% of the service total.

• Once travel has begun, cancellations or address changes are charged in full + additional travel fees will apply 

• Repeated last-minute cancellations may require full prepayment for future bookings.

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Parking & Location

• Parking must be available directly outside the home, in the driveway, or near the entrance of an underground carpark. 

• Sessions are carried out within 100 feet of entrance level. If stairs are involved, assistance and a $15 fee will apply.

• Client is responsible for any parking fees that may occur 

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Set up/ hands on time 

• Clients must ensure a safe, clear space for equipment setup before the therapist’s arrival.

• Each appointment includes a 5-10 minute setup and breakdown period, depending on the service type and equipment required.

• Setup includes: setting up the table or Thai mat, pregnancy pillows for prenatal massage , warming up table (if applicable), sanitization, and preparing tools.

• If  proper space isn't prepared before therapist arrives, that may cut into hands-on time 

 • Hands-on time begins once the equipment has been set up.

• If the client arrives late, the session will still end at the scheduled time to respect other appointments.

• Requests for extended hands-on time may be accommodated if the schedule allows

 

Equipment Provided

Soma Flow Studios provides professional-grade equipment including:

• Massage Table, Chair or Thai mat

• Clean linens and sanitizing materials

• Complementary aromatherapy

• Spa music played on mobile device 

• Bolsters and support cushions for pregnancy massage 

• Cupping tools, stretch straps, hot stones, or body-sculpting tools (if included in the booked service)

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These policies ensure safe, respectful, and high-quality massage services for all clients, whether for recovery, performance, or special events. Your cooperation ensures each session is smooth, effective, and enjoyable.