Relaxation Massage

Cancellation Policy

Respect & Safety • All clients are expected to behave respectfully. Harassment or any behavior that makes me feel unsafe is not tolerated and all services will be suspended. • I reserve the right to end a session and charge the full service fee if we feel unsafe or uncomfortable. Booking & Payment • 5 hour notice is required for cancellations or reschedules. • No-shows or last-minute changes (under 5 hours) are 30% of the service total •Last minute bookings (within 2 hours) will have a $20 added fee  • Repeated last-minute cancellations may require full prepayment for future bookings. Parking & Location • Parking must be available directly outside the home, in the driveway, or near the entrance of an underground carpark. • If stairs are required for set up, assistances required coming UP the stairs for set up. • Client is responsible for any parking fees that may occur or providing permits/ parking passes Set up/ hands on time • Clients must ensure a safe, clear space for equipment setup before the therapist’s arrival. • Each appointment includes a 5-10 minute setup and breakdown period, depending on the service type and equipment required. • If proper space isn't prepared before therapist arrives, that may cut into hands-on time • Hands-on time begins once the equipment has been set up. • If the client arrives late, the session will still end at the scheduled time to respect other appointments. If therapist is late, full time is still permitted • Requests for extended hands-on time may be accommodated if the schedule allows Equipment Provided Soma Flow Studios provides professional-grade equipment including: • Massage Table, Chair or Thai mat • Clean linens and sanitizing materials • Complementary aromatherapy • Spa music played on mobile device • Bolsters and support cushions for pregnancy massage • Cupping tools, stretch straps, hot stones, or body-sculpting tools (if included in the booked service) These policies ensure safe, respectful, and high-quality massage services for all clients, whether for recovery, performance, or special events. Your cooperation ensures each session is smooth, effective, and enjoyable.

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